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PRODUCT SUPPORT
When contacting support with product issues, please make sure to send the following:
1. If you bought from PacSim Store, send Receipt/Invoice showing original purchase information. That information should contain purchase email address, transaction ID, etc.
2. If you bought our products from other shops, include the shops name and Receipt/Invoice and purchase email address
3. Include pictures of issues for us to swiftly resolve.
4. Your computer system specs and Sim platform (example: MSFS2020, MSFS2024, FSX, P3DV4, FSX:Steam Edition, etc).
NOTE: We do not attend to product Issues via Facebook so refrain from posting there. Use the email address below for support at all times.
Email: toksawe@gmail.com
Facebook: https://www.facebook.com/islandsim/
Location: Salt Lake City, Utah - USA
1. If you bought from PacSim Store, send Receipt/Invoice showing original purchase information. That information should contain purchase email address, transaction ID, etc.
2. If you bought our products from other shops, include the shops name and Receipt/Invoice and purchase email address
3. Include pictures of issues for us to swiftly resolve.
4. Your computer system specs and Sim platform (example: MSFS2020, MSFS2024, FSX, P3DV4, FSX:Steam Edition, etc).
NOTE: We do not attend to product Issues via Facebook so refrain from posting there. Use the email address below for support at all times.
Email: toksawe@gmail.com
Facebook: https://www.facebook.com/islandsim/
Location: Salt Lake City, Utah - USA